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A versatile manual that can be used to stimulate product innovation, benchmarking analysis, and engineering design, this book goes beyond theory to provide relevant advanced methods and techniques that readers can apply in their work for both short- and long-term results. The author links Quality Function Deployment (QFD) with other quality design techniques and discusses processes for improving its effectiveness. He also highlights methods for selecting a product's technical features. Real implementation case studies and numerous examples illustrate the concepts, including the Qualitometro method for designing and measuring quality in the service sector.
Changes in the economy have put pressure on today's managers to compress the development and manufacturing cycles of their new products. In their quest to meet this challenge, many managers have found Quality Function Deployment (QFD) a very effective technique, but they want to take it further. Advanced QFD was written for QFD practitioners who want to enhance the power of their practice. Designed for use as both a reference book and a training manual, this book's goal, in the words of its author, is "to infuse value thinking into practitioners of QFD ... to take the reader beyond the basics and into the world of planning". After a review of basic principles and techniques of QFD, Advanced QFD demonstrates how to incorporate modern planning techniques, Value Engineering, and Technological Forecasting methods - topics that are not even discussed in other books about QFD. It shows readers how to apply new methods and combinations of techniques, based on true industrial experience, to their own design problems.
This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies.
A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool for creating globally competitive products - in software, hardware, services, and many other industries. This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits. Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning. In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. The book also covers QFD's relationship to the product development cycle, as well as its impact on various functions within an organization. Most important, Quality Function Deployment: How to Make QFD Work For You helps you to see QFD as a collection of techniques and processes you can customize and adapt to your own real-life situations. "This is far and away the best book on QFD, a book that is very much needed by American and European industry." - "Don Clausing, Bernard M. Gordon Adjunct Professor of Engineering Innovation and Practice Massachusetts Institute of Technology" 0201633302B04062001
Quality Function Deployment is an information system producing structured data for quality managers and practitioners. This is a practical guide to implementing such a system for readers assumed to be familiar with it. Annotation copyright Book News, Inc. Portland, Or.
The purpose of this book is to introduce the concepts embedded in quality function deployment (QFD) and Lean-Six Sigma to help Public Health professionals implement quality improvement within their agencies. The tools and techniques of QFD and Lean-Six Sigma are designed to augment a robust PDCA or PDSA problem-solving process, not replace it. The tools and techniques of QFD and Lean-Six Sigma can help problem-solving teams by providing insight into customer needs and wants, design and development of customer-centric processes, and mapping value streams. Both QFD and Lean-Six Sigma focus on doing the most with the resources we have. Each of these megatools supports efforts to expand our community support programs and to increase the effectiveness of internal capacities. This dual external/internal focus offers an excellent partnership of quality improvement tools for Public Health. In this book the authors have modified the QFD process and Lean-Six Sigma methodology so they are aligned with the needs and differences in Public Health design and delivery of products and services. Where these modifications are present, they are explained so readers will understand the change from what might be seen in an industrial or healthcare application of the same concepts.
This book provides a step-by-step description of quality function deployment (QFD) and how it uses the voice of the customer - customer wants and needs - to drive product development. Author Ronald G. Day demonstrates how QFD can significantly improve customer satisfaction and loyalty. He takes the reader through each stage of the QFD process, from the collection of the customers' voice to the deployment of critical issues on the manufacturing floor. Quality function deployment provides an organized, practical, and useful process to translate what the customer says into pragmatic action aimed at improving customer satisfaction through customer-oriented product development. For many industries this level of customer focus is necessary for survival.

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