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Competition between businesses is fierce, be they multi-national corporations or rival corner shops. Every company needs custom and must hang on it to survive. In this fascinating title Daniel Zanetti explores the ways in which sellers and service providers can reach and win over new customers. Packed with real-life stories of good and bad customer experiences, this book illustrates how incredibly important customer satisfaction is not only for attracting new customers but also for building lasting customer relationships which will ultimately shape the reputation of the company. Advice is also given on how to differentiate a business from its competitors, so enabling managers to be clear about the businesses unique selling proposition (USP). Zanetti also asks readers important questions that will help business people formulate a 'Customer Amazement Strategy'. Everyone involved in selling and providing a service will benefit from reading this book. It covers a range of industries including: hotels; salons; garages; supermarkets; health and leisure centres; insurance companies; fashion retailers; airlines; call centres and many more.
"Explains accounting to the self-employed and small firms." - Observer "The book is based on a highly visual and participative training event that brings the subject to life..." - Accountancy Age The modern marketplace is increasingly unpredictable and there is an ever-greater need for non-financial managers to understand the financial and management accounting process. How to Understand Business Finance is not written by an accountant and actually relates to running a business in a real market. It provides a quick and effective course from the perspective of the pursuit of business growth, and describes a business proceeding from initial set-up through its first year of trading. As well as learning how to understand the balance sheet and profit and loss account, readers will also grasp the principles of: market dynamics; budgeting and forecasting; fixed and variable costs; break-even analysis; the difference between profit and cash; financial ratios for measuring business performance; investment appraisal; stock market ratios; shareholder value; financial measures for improving business performance, and much more.
Provides insight into understanding and identifying what customers expect.
New trade partnerships are opening up ini SE Asian countries and their governments can no longer protect local businesses from more aggressive and better financed international firms. This is the first book specially written for CEOs of small and large companies in Asia who want to build brands to make sure that they not only survive but thrive.
*Community Choice Winner of the 2014 Small Business Book Awards* Unthink what you've learned about sales and marketing communication. If you want to engage potential customers and help your business stand out from the crowd, you need to do things differently. From websites, white papers and blogs to tweets, newsletters and video, content is king in the digital world, now more than ever before. Get it right and you have a huge opportunity to connect with clients and customers in ways they appreciate and trust - they'll soon be knocking at your door wanting to do business with you. Valuable Content Marketing shows you how to create and share the type of information that clients, customers and search engines really want - on your website, using social media, and through more traditional methods. Whether you're starting a business or looking to grow, this book shows you how to get better results from your marketing efforts.

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