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From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback
From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback
Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great. Understand key VUI design concepts, including command-and-control and conversational systems Decide if you should use an avatar or other visual representation with your VUI Explore speech recognition technology and its impact on your design Take your VUI above and beyond the basic exchange of information Learn practical ways to test your VUI application with users Monitor your app and learn how to quickly improve performance Get real-world examples of VUIs for home assistants, smartwatches, and car systems
Create powerful, useful, fast, and fun chat bots that make Slack better About This Book This is the first developer's guide to programming for Slack It covers everything you need to create chat bots for Slack's conversational UI It's full of realistic examples, usable code, and lucid explanations on everything you need to know Who This Book Is For This is a book for software developers who want to build Slack bots for their own company's use or for customers. You need to know JavaScript. What You Will Learn Receive and send messages sent in Slack Respond to user commands Process natural language Perform useful tasks on commands such as fetching data from external sources Use webhooks and slash commands Create a Google Classroom and add customized information for each individual class In Detail Slack promises that its users will "be less busy." Slack bots interact with users in Slack chatrooms, providing useful immediate information, and automating work. This book gives you everything you need to build powerful and useful Slack bots. You'll see how to hook into the Slack API to create software that can read and post to chatrooms, respond to commands and hints given in natural conversational language, and build fun and useful bots for your own place of work, both as a front end to your own service and to distribute and share as apps. You can even sell your bots and build a business as a Slack bot developer. Throughout the book, you'll build useful and fun example applications that you can modify for your own situations. These range from simple, fun applications to liven up discussions to useful, data-driven apps to help you make decisions quickly and manage work. Style and approach This is a friendly step-by-step guide to building powerful, friendly Slack bots.
Build intelligent and smart conversational interfaces using Microsoft Bot Framework About This Book Develop various real-world intelligent bots from scratch using Microsoft Bot Framework Integrate your bots with most popular conversation platforms such as Skype, Slack, and Facebook Messenger Flaunt your bot building skills in your organization by thoroughly understanding and implementing the bot development concepts such as messages (rich text and pictures), dialogs, and third-party authentication and calling Who This Book Is For This book is for developers who are keen on building powerful services with great and interactive bot interface. Experience with C# is needed. What You Will Learn Set up a development environment and install all the required software to get started programming a bot Publish a bot to Slack, Skype, and the Facebook Messenger platform Develop a fully functional weather bot that communicates the current weather in a given city Help your bot identify the intent of a text with the help of LUIS in order to make decisions Integrate an API into your bot development Build an IVR solution Explore the concept of MicroServices and see how MicroServices can be used in bot development Develop an IoT project, deploy it, and connect it to a bot In Detail Bots help users to use the language as a UI and interact with the applications from any platform. This book teaches you how to develop real-world bots using Microsoft Bot Framework. The book starts with setting up the Microsoft Bot Framework development environment and emulator, and moves on to building the first bot using Connector and Builder SDK. Explore how to register, connect, test, and publish your bot to the Slack, Skype, and Facebook Messenger platforms. Throughout this book, you will build different types of bots from simple to complex, such as a weather bot, a natural speech and intent processing bot, an Interactive Voice Response (IVR) bot for a bank, a facial expression recognition bot, and more from scratch. These bots were designed and developed to teach you concepts such as text detection, implementing LUIS dialogs, Cortana Intelligence Services, third-party authentication, Rich Text format, Bot State Service, and microServices so you can practice working with the standard development tools such as Visual Studio, Bot Emulator, and Azure. Style and approach This step-by-step guide takes a learn-while-doing approach, delivering the practical knowledge and experience you need to design and build real-world Bots. The concepts come to you on an as-needed basis while developing a bot so you increase your programming knowledge and experience at the same time.
Learn best practices for building bots by focusing on the technological implementation and UX in this practical book. You will cover key topics such as setting up a development environment for creating chatbots for multiple channels (Facebook Messenger, Skype, and KiK); building a chatbot (design to implementation); integrating to IFTT (If This Then That) and IoT (Internet of Things); carrying out analytics and metrics for chatbots; and most importantly monetizing models and business sense for chatbots. Build Better Chatbots is easy to follow with code snippets provided in the book and complete code open sourced and available to download. With Facebook opening up its Messenger platform for developers, followed by Microsoft opening up Skype for development, a new channel has emerged for brands to acquire, engage, and service customers on chat with chatbots. What You Will Learn Work with the bot development life cycle Master bot UX design Integrate into the bot ecosystem Maximize the business and monetization potential for bots Who This Book Is For Developers, programmers, and hobbyists who have basic programming knowledge. The book can be used by existing chatbot developers to gain a better understanding of analytics and the business side of bots.

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