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Developing Your Dental Team's Management Skills the Genghis Khan Way is a highly practical resource designed to help practice owners develop a wellintegrated team within their business, ultimately leading to a first-class team and an outstanding practice. Although the workbook is designed specifically to be used alongside Managing a Dental Practice the Genghis Khan Way (Radcliffe Publishing, 2010), each section and module also directs students towards other sources of information, encouraging independent research. It is ideal for delivering training to newly qualified dentists, associates working in practice, dental receptionists, dental nurses, treatment coordinators and hygienists. The versatile format suits both single-handed practices and larger organisations, including the National Health Service, private practices, general practices, specialist practices and dental bodies corporate. 'It is impossible to be prescriptive about at what point in an individual's career they might want to or need to broaden their knowledge about practice management. This resource will be of benefit to all individuals no matter how long they have been working in a dental practice.' From the Introduction
Managing a Dental Practice the Genghis Khan Way shows you how to turn your practice into a successful business. Being an effective practice manager demands a clear vision, sufficient business knowledge and, above all, wise judgement. Never intended to be a theoretical book, this is a "warts-and-all" guide to managing a dental practice, written by someone who’s been there, made mistakes and survived. It will show you the importance of teamwork and communication, staying close to your patients and prudent financial management. So why Genghis Khan? Well, Genghis Khan was a charismatic leader in the late twelfth and early thirteenth centuries who created one of the world's greatest empires. His hugely successful strategies included intelligence gathering, being quick to learn and adopt new technologies and successful people management. Whichever way you look at it, you will need all of Genghis Khan’s skill, strength and tenacity to be a successful dentist and business owner. This revised edition has been thoroughly updated and adds a section on buying and setting up a practice as well as much more about managing patients and employees. You will find information on leadership, team building and working with other clinicians. The Policies and Procedures section now includes a new chapter on how to manage the Care Quality Commission. In many ways, this book reflects the author’s own odyssey through the choppy waters of practice ownership and the resulting insights and understanding of how to successfully manage a dental practice.
This comprehensive book takes readers through the various tasks associated with front office dental procedures, preparing them for the office of the 21st century. Five-sections-the business of dentistry, practice communications, clinical records management, business and financial records management, and employment opportunities-are supported by learning objectives, key terms, and key concepts. Skill building for Success Student Activities (role-plays and problem-solving activities) and Skills Mastery Assessment Post-tests are provided at the end of each chapter (Dental Assisting, Dental Assist., office management)
Managing a Dental Practice the Genghis Khan Way shows you how to turn your practice into a successful business. Being an effective practice manager demands a clear vision, sufficient business knowledge and, above all, wise judgement. Never intended to be a theoretical book, this is a "warts-and-all" guide to managing a dental practice, written by someone who’s been there, made mistakes and survived. It will show you the importance of teamwork and communication, staying close to your patients and prudent financial management. So why Genghis Khan? Well, Genghis Khan was a charismatic leader in the late twelfth and early thirteenth centuries who created one of the world's greatest empires. His hugely successful strategies included intelligence gathering, being quick to learn and adopt new technologies and successful people management. Whichever way you look at it, you will need all of Genghis Khan’s skill, strength and tenacity to be a successful dentist and business owner. This revised edition has been thoroughly updated and adds a section on buying and setting up a practice as well as much more about managing patients and employees. You will find information on leadership, team building and working with other clinicians. The Policies and Procedures section now includes a new chapter on how to manage the Care Quality Commission. In many ways, this book reflects the author’s own odyssey through the choppy waters of practice ownership and the resulting insights and understanding of how to successfully manage a dental practice.
The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire. Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include: -Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening. -The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical. -Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to. The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine. This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget.
A sweeping, richly detailed history that tells the fascinating story of how paper—the simple Chinese invention of two thousand years ago—wrapped itself around our world, humankind’s most momentous ideas imprinted on its surface. The emergence of paper in the imperial court of Han China brought about a revolution in the transmission of knowledge and ideas, allowing religions, philosophies and propaganda to spread with ever greater ease. The first writing surface sufficiently cheap, portable and printable for books, pamphlets and journals to be mass-produced and distributed widely, paper opened the way for an unprecedented, ongoing dialogue between individuals and between communities across continents, oceans and time. The Paper Trail explores how the new substance was used to solidify social and political systems that influenced China even into our own time. We see how paper made possible the spread of the then new religions of Buddhism and Manichaeism into Japan, Korea and Vietnam . . . how it enabled theologians, scientists and artists to build the vast and signally intellectual empire of the Abbasid Caliphate and embed the Koran in popular culture . . . how paper was carried along the Silk Road by merchants and missionaries, finally reaching Europe in the late thirteenth century . . . and how, once established in Europe, along with the printing press, paper played an essential role in the three great foundations of Western modernity: the Renaissance, the Reformation and the Scientific Revolution. Here is a dramatic, comprehensively researched, vividly written story populated by holy men and scholars, warriors and poets, rulers and ordinary men and women—an essential story brilliantly told in this luminous work of history. From the Hardcover edition.
Endodontics is the prevention, diagnosis and management of diseases of the tooth pulp and the tissues surrounding the root of a tooth. This new edition brings trainees up to date with the most recent advances in the field. Each chapter has been fully revised and new topics are included such as endodontic failures and retreatment, tooth hypersensitivity, and tooth infractions. Key points and clinical tips are highlighted for each topic and questions are included at the end of each chapter to assist exam preparation. This comprehensive third edition includes more than 1000 high quality images and line diagrams and two accompanying DVD ROMs demonstrate root canal procedures. Key points Comprehensive, new edition bringing trainees fully up to date with recent advances in endodontics Each chapter included key points, clinical tips and questions for revision Two DVD ROMs demonstrate root canal procedures Previous edition published in 2010

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