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Drawing on research from 30,000 individuals and their practical experience as intercultural management consultants, the authors provide insights into the broader landscape of intercultural management through their exploration of 4 competencies: Intercultural Sensitivity, Intercultural Communication, Building Commitment and Managing Uncertainty.
Revised edition of the authors' Intercultural competence, c2012.
Featuring contributions from some of the world's most renowned cross-cultural management theorists and commentators, this breakthrough text explores the cross-cultural dynamics within organizations. The book examines the evolving role of cultural diversity in the workplace, the application of cultural comprehension to organizations, and the measurement of various aspects of intercultural competence.
How can organizations and individuals manage intercultural challenges and benefit from diversity? Intercultural Management is about managing across cultures: the difficulties and opportunities it brings and the competencies needed to handle the situations and create solutions. Applying a constructive approach, this book demonstrates how cultural diversity can be used as a resource to generate synergy and complementarity. Bringing together a collection of innovative case studies on a wide range of management topics it examines the issues in international management, helping the reader to explore theory in the context of real-life situations. Key features: • Includes contributions from leading academics and practitioners. • Helps the reader develop core management competencies. • Presents authentic international case studies from a range of countries including central and Eastern Europe as well as the Asian economies. • User-friendly structure with solutions on a dedicated companion website.
Cross-cultural management is a crucial challenge for the successful development of international business, yet it is often badly understood and poorly implemented. Misunderstandings arise as culture affects both individuals and organizations, yet attempts to understand, explain and interpret these differences have often been hidden between a welter of conflicting theories and paradigms. This book is a much-needed guide to the theory and practice of cross-cultural management. It focuses on four key areas: the language connection the global connection the management connection the multimedia connection. Using an innovative approach combining theory, tool-kits and applications, it takes a fresh look at this complex topic, investigating the recognition of cross-cultural differences, accounting for them in managerial communications, and bridging them in a variety of negotiations, interactions and collaborative projects.

The development of cultural competence is becoming ever more important in our rapidly changing—and digitally expanding—world, not only in the intercultural field, but also in a variety of areas including business and higher education.

Building Cultural Competence brings together a collection of ready-to-use tools and activities to help build cultural competence—from the basics of understanding core concepts of culture to the complex work of negotiating identity and resolving cultural differences. Featuring fresh activities and tools from experienced coaches, trainers, and facilitators around the globe, this collection of over 50 easy-to-use activities and models has been used effectively in countries world wide in settings that range from Fortune 500 corporations to the World Bank, non-profits, and universities.

Learn updates on classic models like the DIE (Description, Interpretation, Evaluation) framework and the U-Curve model of adjustment. Engage in new exercises to help build intercultural competence and see practical, step-by-step instructions on how to effectively facilitate these activities. Stay relevant and have positive impact with clients, organisations, and students with these well organised, easy-to-implement, and high impact collection of frameworks, models and activities. For those who need to build cultural competence in others, this is a must-have book.

Measureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development. Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations.

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