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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.
This pocket guide explains the content and the practical use of ISO 21500 - Guidance on project management, the latest international standard for project management, and the first of a family of ISO standards for project, portfolio and program management. ISO 21500 is meant for senior managers and project sponsors to better understand project management and to properly support projects, for project managers and their team members to have a reference for comparing their projects to others and it can be used as a basis for the development of national standards. This pocket guide provides a quick introduction as well as a structured overview of this guidance and deals with the key issues within project management: • Roles and responsibilities • Balancing the project constraints • Competencies of project personnel All ISO 21500 subject groups (themes) are explained: Integration, Stakeholder, Scope, Resource, Time, Cost, Risk, Quality, Procurement and Communication. A separate chapter explains the comparison between, ISO 21500 and PMBOK® Guide PRINCE2, Agile, Lean, Six Sigma and other methods, practices and models. Finally, it provides a high level description of how ISO 21500 can be applied in practice using a generic project life cycle. Proper application of this new globally accepted project management guideline will support organizations and individuals in growing their project management maturity consistently to a professional level.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
Studienarbeit aus dem Jahr 2015 im Fachbereich Informatik - Internet, neue Technologien, Note: 2,3, AKAD University, ehem. AKAD Fachhochschule Stuttgart, Veranstaltung: Master IT-Management, Sprache: Deutsch, Abstract: Im Rahmen der vorliegenden Arbeit soll die IT Infrastructure Library (ITIL) vorgestellt werden. Die Ausarbeitung legt das Hauptaugenmerk auf die Einführung von ITIL bei mittelständischen Unternehmen. Aufgrund des Umfangs von ITIL wird es nicht vollständig eingeführt, vielmehr soll eine Empfehlung abgegeben werden, wie man ITIL in mittelständischen Unternehmen teilweise einführen kann und welche Prozessbereiche für die Einführung sinnvoll sind. Auch die Möglichkeiten zur schrittweisen Ergänzung um neue Prozesse sollen dargestellt werden. Die Bedeutung der IT hat für Unternehmen in den letzten Jahren stark zugenommen. Dabei hat sich die IT von einem reinen Infrastrukturprojekt zu einem integrierten und automatisierten Softwarekomplex entwickelt, welchen Unternehmen für ihre Geschäftsprozesse benötigen. Und die Entwicklung geht weiter, zum Beispiel stellt die anstehende 4. Industrielle Revolution (Industrie 4.0) die IT vor neue Herausforderungen. Hierbei wird durch die Vernetzung von Maschinen und den Einsatz neuer Technologien eine bessere und intelligentere Produktion angestrebt. Dadurch entwickelt sich die IT immer mehr zu einem kritischen Produktionsfaktor. Damit hängt der Unternehmenserfolg von einer funktionierenden IT ab. Um dies bewerkstelligen zu können, brauchen die Unternehmen eine gut strukturierte und organisierte IT-Abteilung. Die IT-Abteilung einer Organisation existiert dabei hauptsächlich, um IT-Dienstleistungen zu liefern. Im Gegensatz zu physischen Produkten kann eine Dienstleistung erst durch die direkte Interaktion bzw. Kommunikation mit den Kunden erbracht werden. Somit kann man Dienstleistungen nicht wie bei einem Produkt vor der Lieferung prüfen und bewerten. Dadurch wird die Qualität einer Dienstleistung erst nach der Interaktion und nur anhand von Kundenerwartungen und Erfahrungen ermittelt. Deswegen sollten IT-Abteilungen ihre Dienstleistungen zielgerichtet, kundenfreundlich, geschäftsprozessorientiert und wirtschaftlich gestalten. Dieser Vorgang wird unter dem Begriff IT-Service-Management (ITSM) geplant, überwacht und gesteuert. Für die Realisierung und Umsetzung eines ITSM werden Standards und Best Practices benötigt. Eine Sammlung von Best Practices liefert die IT Infrastructure Library (ITIL).
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese

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