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Your Complete Guide To The IT Help Desk Your Blueprint To Service Success, Mastering User Support & Troubleshooting Like A Genius Are You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place... Here's A Preview Of What This Book Contains... An Explanation Of What The IT Help Desk Actually Is How To Improve Communication Skills Like A Pro Handling Difficult Calls & Situations The Right Way (Must Read!) Best Words & Best Practices For The IT Help Desk The Six Step Problem Solving Model You NEED To Implement Computer Troubleshooting From The Very Basics No Video? Here's What To Do... Troubleshooting No POST No Boot Issues How To Troubleshoot A Freezing Computer Correctly The Downlow On Disk Errors Keyboard And Mouse Issues Your Customer Support Tools And Much, Much More!
Following on the heels of Lisa Cron's breakout first book, Wired for Story, this writing guide reveals how to use cognitive storytelling strategies to build a scene-by-scene blueprint for a riveting story. It’s every novelist’s greatest fear: pouring their blood, sweat, and tears into writing hundreds of pages only to realize that their story has no sense of urgency, no internal logic, and so is a page one rewrite. The prevailing wisdom in the writing community is that there are just two ways around this problem: pantsing (winging it) and plotting (focusing on the external plot). Story coach Lisa Cron has spent her career discovering why these these methods don’t work and coming up with a powerful alternative, based on the science behind what our brains are wired to crave in every story we read (and it’s not what you think). In Story Genius Cron takes you, step-by-step, through the creation of a novel from the first glimmer of an idea, to a complete multilayered blueprint—including fully realized scenes—that evolves into a first draft with the authority, richness, and command of a riveting sixth or seventh draft. From the Trade Paperback edition.
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals. What you’ll learnThis book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career. Who this book is for This book is for technical support managers and staff. Table of Contents Your Work Ethic Intricacies of the Field Your Work Practices The Technical Support Group The Technical Support Colleague Leadership in Support Support Roles and Behaviors Structures and Tiers Process and Practice Customer Service Communications Perspectives
"The Bible of business and personal productivity" —Lifehack "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. “GTD” is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots. Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles. From the Trade Paperback edition.
Provides a guide to the creative strategies used by Thomas Edison, counseling inventors and entrepreneurs on how to use these steps to find success in the modern business market.
Perfect your mental approach to your game To be a golfer is to tinker—with everything from equipment to grip to swing. But one thing most players don’t give enough attention to is the mental game. Psychologists aren’t a new phenomenon in golf, but Dr. Michael Lardon is a different breed of performance coach. Instead of sending his players into a losing battle against emotion, indecision, and fear on the golf course, he shows them how to organize their thoughts and use them for maximum performance. His step-by-step Pre-Shot Pyramid provides any player with the ideal blueprint for shot setup. And his revolutionary Mental Scorecard will give you the tools to accurately measure what you really do on the golf course and how to make real, permanent improvements. You will learn the same techniques that Dr. Lardon shares with Phil Mickelson and dozens of other tour players, including the tools that helped Mickelson right himself after the 2012 U.S. Open to win the British Open a month later with a historic final round. Mastering Golf’s Mental Game will change the way you think about golf, and is a must-read for any player serious about shooting better scores and getting more enjoyment out of the game.

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