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This book is focussed at those who are working or are about to enter the workplace. According to the book, workplace may be defined as "any environment enabling work to be done". This broader definition will make the workplace include any situation or place where people interact to exchange knowledge and information. The book discusses the various anxiety and stress inducing events that one faces in the workplace and the ways to cope with them, using Rational Emotive Behaviour Therapy (REBT), and Cognitive Therapy (CT). These techniques are the most widely used psychotherapeutic techniques and their effectiveness has been tested scientifically throughout the world. The book attempts to show as to how Cognitive Behaviour Therapy (umbrella term for CT and REBT) can be used to challenge and overcome workplace stress issues such as criticism, abuse, animosity, conflicts, disagreements, insubordination, organisational politics, favouritism, prejudices, discriminations, job uncertainties, extreme work pressures, excessive workloads, poor job designs, job mismatches, role conflicts, role ambiguities, cultural and ethical maladjustments, workplace boredom and anger problems by realistically and accurately interpreting events at the workplace. It includes plenty of real-life stress producing scenarios as examples and specific techniques to challenge them. Moreover, it tries to analyze and solve workplace stress issues in a very lucid, simple and direct manner so that it appeals to and is understood by a wide range of people. The book is based on research and studies in the area of internal marketing, psychological counselling and workplace stress, and is the product of years of surveys and professional interactions in the industry and the academia.
With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become ‘service economies’, at least when measured in terms of share of the workforce employed in service industries. This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics. Exploring the different perspectives and concepts from the book’s researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities cover themes such as • work-life balance • spirituality in the workplace • emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness • expectations, motivation, and behavior of different generations, such as Generation Y This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.
Occupational stress affects millions of people every year and is not only costly to the individual – in terms of their mental and physical health – but also results in major costs for organisations due to workplace absence and loss of productivity. This Cognitive Behaviour Therapy (CBT) based self-help guide will equip the user with the necessary tools and techniques to manage work related stress more effectively. Divided into three parts, this book will help you to: understand occupational stress learn about a range of methods to reduce stress levels develop your own self-help plan. Overcoming Your Workplace Stress is written in a straightforward, easy-to-follow style, allowing the reader to develop the necessary skills to become their own therapist.
In this easy-to-follow book, Professor Cary Cooper and Dr Howard Kahn guide you through the steps you can take to manage and control stress in the workplace. This book helps you to understand what stress is and identify how and why it occurs at work, and offers practical advice to help you make positive changes. Find out 50 things you can do to manage stress at work today including: • Identify the causes of stress and learn how to recognise them • Develop skills to manage your time more efficiently • Increase your resilience at work • Learn techniques to cope with office politics • Find out how you can increase motivation in yourself and your colleagues
The Health & Safety Executive (HSE) has commissioned recent research which has indicated that: . about half a million people in the UK experience work-related stress at a level they believe is making them ill; . up to 5 million people in the UK feel "very" or "extremely" stressed by their work; and . a total of 12.8 million working days were lost to stress, depression and anxiety in 2004/5. Work-related stress is therefore a serious problem and tackling it effectively can result in significant benefits for organizations. This can result in a happier and more productive workforce with fewer days away from work with stress related illnesses. Managers will also want to comply with recent HSE advice on managing stress within the workplace fulfilling their duty of care to employees. This should result in less exposure of organisations to the threat of litigation and the resultant negative publicity this causes. The intention of this book is to provide information to those who may be suffering from work related stress and to provide managers with a "toolkit" to help address such problems in the workforce.
"Work in the 21st Century" is the most current, engaging, and highly regarded text for the industrial and organizational psychology course. Combining leading research, consulting, and over 40 years' combined teaching expertise, Frank J. Landy and Jeffrey M. Conte provide students with up-to-date examples and cases that link current research and theory to practical issues in the workplace. "Work in the 21st Century" continues to emphasize the scientist-practitioner model, showing students the connection between using the tools of science and the practice of I-O psychology. The third edition retains a number of themes from the prior edition that underscore the multifaceted nature of work such as the increase in cross-cultural work, the diversification of workforces, and the growing complexity of the technical and organizational aspects of work. To this edition the authors add authenticity as a theme, with the goal of preparing students for the 21st-century workplace. KEY FEATURESCutting-edge topics and research coverage: includes the Five Factor Theory of Personality, the Big Eight theory of competencies, emotional intelligence, culture and emotions, genetics and job satisfaction, achieving balance between work and nonwork, stress and violence, measuring motivation, integrity testing, entrepreneurship, computer-based assessment, male vs. female leaders, cross-cultural teams, bullying, and moreModular approach: self-contained sections within chapters provide maximum teaching flexibilityCase studies and high interest boxes: cases and boxes spotlight concrete examples of key issues in work and behavior in various applied settingsClear and articulate explanations: engaging prose and interesting examples make the book accessible to a wide range of studentsAppealing and accessible format: four-color design that brings I-O psychology to life and includes the use of newsmaking color photographs and cartoons carefully chosen to illustrate conceptsAncillaries: Instructor's Manual, Test Bank, Student Study Guide, PowerPoint slides, and Web Resources NEW TO THIS EDITIONOver 480 new references--with more than 80 percent published in 2006 or later to reflect the most current coverage of the rapidly developing field of I-OImportant topics added include socialization and national culture, inclusion, authenticity as a theme in 21st-century work, conditional reasoning and aggressive tendencies, and the increasing role of technology as a workplace stressorExpanded coverage of critical areas such as international and cross-cultural issues, ethical behavior, personality and work behavior, counterproductive work behaviors, entrepreneurial motivation, telecommuting, workplace bullying, and team mental modelsTimely examples and applications of I-O psychology principles including the role of I-O psychologists in the safe landing of US Airways flight 1549 in the Hudson River, the Iraq war, and the creation of a green and sustainable society
Following the success of Managing Hot Flushes and Night Sweats which outlines a self-help, CBT-based programme for dealing with menopausal symptoms, Myra Hunter and Melanie Smith have developed a pioneering group treatment for women going through the menopause. Managing Hot Flushes with Group Cognitive Behaviour Therapy is an evidence-based manual drawing on their research which has demonstrated, in randomised controlled trials, that group CBT effectively reduces the impact of hot flushes and night sweats. The treatment is effective for women going through a natural menopause and for women who have menopausal symptoms following breast cancer treatments and for other groups of women who have troublesome symptoms. This manual provides health professionals with everything they need to run groups to help women to manage hot flushes and night sweats. Managing Hot Flushes with Group Cognitive Behaviour Therapy equips health professionals with knowledge, skills and materials to run groups to help women to manage menopausal symptoms in 6 (or 4) weekly sessions without the need for medication. It is easy to use with a companion audio exercise and downloadable/photocopiable resources on line, as well as power-point slides, homework sheets and diaries. Following Group CBT women have the information, practical skills and strategies to help them to cope with hot flushes and night sweats, and also report improvements in sleep and quality of life. This manual will be an essential resource for nurses, psychologists, counsellors, psychological wellbeing practitioners and cognitive behaviour therapists working in health care and voluntary settings.

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