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This practical text supports the learning and application of communication and basic counselling and enhances the value of even the shortest exchange by showing how essential skills of attention, reflective listening and positive use of communication skills, support a helping and respectful approach to clients.
The third edition of this leading text provides a comprehensive guide to literary study. Emphasis has been placed on contextualizing literature and this updated version takes these changes into account by incorporating more material on historical and cultural contexts as well as in-depth discussions on novels, drama and poetry.
The first academic textbook covering European retail fashion buying and merchandising. It provides a unique insight into best practice across the fashion industry.

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