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This practical text supports the learning and application of communication and basic counselling and enhances the value of even the shortest exchange by showing how essential skills of attention, reflective listening and positive use of communication skills, support a helping and respectful approach to clients.
Introduces the basic terminology and concepts of modern grammar, with practical reinforcement throughout. The book contains exercises to test understanding and give readers the opportunity to consider grammar in context.
This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career. It is relevant to a variety of courses: HE, FE, Professional, Open University, A-level and International Baccalaureate.
The first academic textbook covering European retail fashion buying and merchandising. It provides a unique insight into best practice across the fashion industry.

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