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In 2008, Howard Schultz, the president and chairman of Starbucks, made the unprecedented decision to return as the CEO eight years after he stepped down from daily oversight of the company and became chairman. Concerned that Starbucks had lost its way, Schultz was determined to help it return to its core values and restore not only its financial health, but also its soul. In Onward, he shares the remarkable story of his return and the company's ongoing transformation under his leadership, revealing how, during one of the most tumultuous economic times in history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering readers a snapshot of a moment in history that left no company unscathed, the book zooms in to show, in riveting detail, how one company struggled and recreated itself in the midst of it all. The fast paced narrative is driven by day-to-day tension as conflicts arise and lets readers into Schultz's psyche as he comes to terms with his limitations and evolving leadership style. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Onward represents Schultz's central leadership philosophy: It's not just about winning, but the right way to win. Ultimately, he gives readers what he strives to deliver every day- a sense of hope that, no matter how tough times get, the future can be just as or more successful than the past, whatever one defines success to be. "Through the lens of his personal leadership journey, with all of its dizzying ups and agonizing downs, Howard Schultz has written, with aching honesty and passion, the single most important book on leadership and change for our time and for every generation of leaders. This book is not just recommended reading, it's required." Warren Bennis, Distinguished Professor of Business, University of Southern California, and author of the recently published Still Surprised: A Memoir of a Life in Leadership "[This] sequel to the founding of Starbucks is grittier, more gripping, and dramatic, and [Schultz's] voice is winning and authentic. This is a must-read for anyone interested in leadership, management, or the quest to connect a brand with the consumer." Publishers Weekly
Watch the author talk about 'Organisational Schizophrenia: Impact on Customer Service Quality'. More than two decades after the watershed economic reforms of 1991, customers find yawning gaps between what many companies promise to deliver as a matter of policy and what, in customers' perception, is actually delivered at the operating level. A major part of the problem stems from the fact that while a company may be keen to maximise customer satisfaction, it would also want to maximise shareholder value at the same time. This obsessive pursuit kills people`s objectivity. The resulting conflict of self-interest generates wrong signals within the company, leading to organisational schizophrenia severely affecting employees' emotional engagement. Supported by sizeable empirical research from 300 interviews with almost 200 respondents, including customer-contact employees, the book explores the reasons why, in a company- - behaviour becomes unpredicpble, - responsiveness becomes arbitrary, - initiative becomes risky, - operating practices drift away from policy and - mission statements begin to turn into mere posters. The book shows how organisational schizophrenia and the consequent problems can be avoided through disciplined and rigorous commitment to core values, standing up to wrongdoing, and taking a stand for the customer at all levels of management.
In Lyme Whisperer: The Secret's Out, Joy lets you in on her conversations or "whispers" with Borrelia, the bacteria that causes Lyme. If you've ever wondered how Borrelia could be compared to the White Witch from the Chronicles of Narnia, the transformer Megatron, the serpent monster from Harry Potter, Snow White's apple, a Disney World roller-coaster ride, The Perfect Storm, a World War Z zombie, or Gone with the Wind, then this book is for you. If you haven't wondered any of this before, you should be wondering now. This book is for Lyme warriors, Lyme friends, Lyme family, Lyme doctors, Lyme legislators, the Lyme curious, and even Lyme skeptics. It's for everyone because quite simply, Lyme is the epidemic of our time. Join Joy as she whispers defiantly to Borrelia in her fight against Lyme. A fight filled with humor and hope. She's not crazy. And she's not alone.
With a foreword by Alex Osterwalder.
Change is a constant, and leaders must do more than keepup—they must innovate and accelerate to succeed. Yet peopleare often unnerved by change. As a leader during a time oftransformation, you may stand up before teams that are indifferent,or even hostile, and need to convince them that change is necessaryand urgent. More than money, time, or resources, the ability tolead these people determines your ultimate success or failure. Whatdoes it take to be an effective change leader and increase the oddsof success? Stacking the Deck offers a proven, practical approach forinspiring meaningful, lasting change across an organization.Stacking the Deck presents a nine-step course of actionleaders can follow from the first realization that change is neededthrough all the steps of implementation, including assembling theright team of close advisors and getting the word out to the widergroup. Based on Dave Pottruck's experiences leading change as CEO ofCharles Schwab and later as chairman of CorpU and HighTowerAdvisors, these steps provide a guide to ensure that your changeinitiative and your team have the best possible shot at success. Inaddition, established business leaders who have led extraordinarychange initiatives demonstrate the steps in action. Theseexecutives include eBay CEO John Donahoe, Wells Fargo former CEODick Kovacevich, Starbucks chief executive officer Howard Schultz,San Francisco Giants CEO Larry Baer, JetBlue CEO Dave Barger,Asurion CEO Steve Ellis, Pinkberry CEO Ron Graves, and Intel'sPresident Renee James, among others. Leading an organization through major change—whether it'sthe introduction of a new product, an expansion to a new territory,or a difficult downsizing—is not for the faint of heart.While success is never guaranteed, the right leadership, process,and team make all the difference. For all leaders facing majorchange in their organizations, Stacking the Deck is anindispensable resource for putting the odds in your favor.
The art of living the "good life" requires skilful attunement to the lovely presences in everyday life.Lodged in a psychoanalytic sensibility, and drawing from ancient and modern religious and spiritual wisdom, this book provides the details, conceptual structures, and inner meanings of a number of easily accessible, everyday activities, including gardening, sport, drinking coffee, storytelling, and listening to music. It also suggests how to best engage these activities, to consecrate the ordinary in a way that points to experiential transcendence, or what the author calls "glimpsing immortality", a core component of the art of living the "good life".
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership-and not one of them is about coffee. Behar shows that if you think of your staff as people (not labor costs) they will achieve amazing results. He discusses the importance of building trust, telling hard truths, thinking independently, and more. And he shares inside stories of key turning points for Starbucks, as it fought to hang on to its culture while growing exponentially.

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