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Praise for QUEST FOR BALANC "André de Waal has produced a rigorous study of the behavioral and organizational factors that influence implementation success for new performance management systems. It is an important addition to the literature for its focus on recognizing and overcoming the barriers to introducing new management systems." Robert S. Kaplan P>"When management is about getting things done through people, performance management is about monitoring the results of these actions. André de Waal clearly demonstrates that, with respect to the design and use of performance management systems, human behavior and organization culture are as important as the framework itself." Arend R. de Jong BR>P>"This book provides excellent insight into the behavioral aspects involved in applying performance management. Through in-depth research André de Waal has uncovered those human elements that, when focused on by organizations, will help them improve the use of their performance management system." David C. M. Hamill BR>P>"André de Waal’s book–Quest for Balance–makes fascinating reading. He tackles one of the crucial issues facing many organizations today–how to make measurement work–and offers some valuable insights." Professor Andy Neely P>"Dramatic improvements can be made through linking activity-based costing to performance management. But reaping this harvest requires the human element to change. De Waal’s Quest for Balance provides real company insights on what it takes to be successful. It should be a key part of your implementation efforts." Steve Player BR> The Player Grou
Strategic Performance Management brings together the fields of strategic management, strategic management accounting and organizational behaviour, to analyse and improve the link between organizational strategy, systems of planning and control, and performance-driven behaviour. By assessing market conditions and customer expectations, and linking them to a solid operating plan, an organization can focus its resources on activities that produce the greatest return on investment. Strategic Performance Management teaches readers, whether business students or executives, how to avoid errors and counter ineffectiveness; it provides methods and techniques to implement strategic performance management and support organizations in their pursuit of more performance-driven behaviour and better performance. New to this edition: - New introductory chapter defining strategic performance management, its processes and its benefits - Revised chapter considering ICT architecture for strategic performance management systems - Revised and improved coverage of performance pay, strategic action plans, and barriers for implementing strategic performance management - Updated and revised case studies Strategic Performance Management is an ideal text for students on MBA programmes, or covering strategic performance management or management control on specialist postgraduate courses or final year undergraduate modules. It will also appeal to business executives keen to build a more successful, and more profitable, organization.
This book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant and meaningful performance indicators to assess performance, and then use them to extract real management insights and improve everyday strategic decision making as well as organizational learning. A key focus of the book is the important issue of creating value from intangible assets. Much has been written about the importance of intangible assets such as knowledge, skills, relationships, culture, practices, routines, and intellectual property as levers for organisational success. However, little has been published that tells managers how to do that. This book moves beyond just raising awareness and provides practical tools and templates, gathered in many extensive case studies with world-leading organizations. The key issues the book addresses are: • How do we identify the strategic value drives, especially the intangibles, in our organisations? • How do we understand their strategic value using the powerful mapping tools? • How do we then measure the business performance? • How do we use performance indicators to improve decision making and organisational learning? • How do we align performance reviews and risk management with our strategy? Well grounded in theory and packed with case studies from around the world, this book will function as a guide for managers as well as a reference work for students and researchers. The tools described in this book are not only suitable for leading international corporations, but have been designed to be equally appropriate for not-for-profit organizations, central and local government institutions, small and medium sized businesses, and even departments and business units. The ideas, tools, and templates provided allow managers to apply them straight away and transform the way they manage strategic performance at all levels of their organization.
"Managing Change" examines the concept and practice of change within the broader context of the history, literature and theories of management. The main approaches on strategy development, management and leadership are linked to the processes of organisational change. A wide-ranging selection of case studies provides illustrations of change in a real-world context. This fourth edition reviews the growing influence of the Internet and globalisation, with particular emphasis on topics such as sustainability, workforce diversity and business ethics. The author encourages critical reflection on areas such as post-modernism, realism and complexity theory, and explores in depth the influence of culture, power and politics. There is also practical guidance on the planning and implementation of change. "Managing Change" is suitable for students on modules covering management, strategy and organisational change as part of undergraduate, MBA and MA programmes. Key Features: Change within the broad context of""management theory and strategy 10 real-life cases from a range of sectors and countries Practical guidance on the planning and implementation of change New chapters covering culture, power & politics, and frameworks for change Glossary of key terms Website providing teaching notes and presentation slides Bernard Burnes is Senior Lecturer in Management in the School of Management at UMIST, Manchester. " On the third edition" "This text is unique in demonstrating clearly the linkages between corporate strategy, organisational behaviour and the management of change A subjects that are often treated separately. Complex issues are presented with an admirable clarity of style, supported by interesting and varied case illustrations. An ideal undergraduate text that will also be valuable for post-experience managers on masters programmes." David Buchanan, Professor of Orgnanisational Behaviour, School of Business, De Montfort University " On the fourth edition" "This is the essential and definitive text on change management. It integrates the vast sweep of organisational theory and practice in a highly readable way. Every student and practitioner of change must have this." Michael Griffin, Director of Human Resources, King's College Hospital NHS trust
"Das Buch bietet eine exzellente Ergänzung zu den beiden Büchern von Kaplan und Norton. Es werden die Details und Prozesse erklärt, welche Projektmanager beachten sollten, wenn sie die Mess- und Managementsysteme für die Balanced Scorecard in ihre Organisation einführen." Aus dem Vorwort von Robert S. Kaplan Balanced Scorecard ist das effektivste und verbreitetste Managementsystem, um auf der Basis von Finanzkennzahlen strategische Entscheidungen zu treffen. Dieses bewährte Kennzahlen-System ermöglicht die Messung der Performance und die Steuerung des Unternehmens. Sehr praxisorientiert und topaktuell wird von Paul Niven diese ausgereifte Methode präsentiert. Der Autor zeigt Schritt für Schritt, wie Balanced Scorecard eingeführt und in das bestehende Managementsystem implementiert wird: Wie erfasse ich ideelle Werte, wie intellektuelles Kapital oder Kundenbeziehungen? Wie verbinde ich aktuelle Finanzzahlen mit zukünftigem Wachstumspotenzial? Und wie nutze ich Balanced Scorecard, um die Unternehmensorganisation neu auszurichten? Einen Schwerpunkt des Buches bildet das Updating, das heißt die kontinuierliche Aktualisierung und Verbesserung der Balanced Scorecard. Da sich Unternehmen und Märkte dynamisch entwickeln, ist diese niemals abgeschlossen. Ständig müssen die Kennzahlen überprüft, die Ziele neu definiert beziehungsweise die Strategie angepasst werden. Das Buch zeigt auch, wie diese Prozesse zur bestmöglichen Nutzung von Balanced Scorecard automatisiert werden können.
Balanced Scorecard - das integrierte System, das Finanzkennzahlen mit den wesentlichen Fakten zu Kunden, internen Prozessen und Innovationen verbindet. Die Balanced Scorecard ist das Verbindungsglied zwischen der Unternehmensstrategie und den operativen Aktivitäten und bietet ein hervorragendes System zur Messung und Umsetzung von Strategien. Die Experten zeigen, warum die Balanced Scorecard in jedem Unternehmen effizient eingesetzt werden sollte. Neben dem Aufbau des Systems wird die Integration der Balanced Scorecard in die Planung und Steuerung des Unternehmens erläutert. Zahlreiche Unternehmensbeispiele belegen den Praxiserfolg.

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