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Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. In industries such as civil aviation, it has long been appreciated that the majority of accidents could have been prevented if better non-technical skills had been demonstrated by personnel operating and maintaining the system. As a result, the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing non-technical skills training, most notably within the healthcare sector. Safety at the Sharp End is a general guide to the theory and practice of non-technical skills for safety. It covers the identification, training and evaluation of non-technical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and post-experience students studying human factors or industrial safety programmes.
Providing a practical guide to the training and assessment of non-technical skills within high-risk industries, this book will be of direct interest to safety and training professionals working within aviation, healthcare, rail, maritime, and other high-risk industries. Currently, each of these industries are working to integrate non-technical skills into their training and certification processes, particularly in light of increasing international regulation in this area. However, there is no definitive guidance to assist practitioners within these areas with the design of effective non-technical skills training and assessment programs. This book sets out to fully meet this need. It has been designed as a practically focussed companion to the 2008 book Safety at the Sharp End by Flin, O'Connor and Crichton. While Safety at the Sharp End provides the definitive exploration of the need for non-technical skills training, and examines in detail the main components of non-technical skills as they relate to safe operations, the text does not focus on the "nuts and bolts" of designing training and assessment programs. To this end, Training and Assessing Non-Technical Skills: A Practical Guide provides an extension of this work and a fitting companion text.
„Das Herz hat seine Gründe, die der Verstand nicht kennt.“ Viele Menschen treffen Entscheidungen „aus dem Bauch heraus“, was auf den ersten Blick aller Vernunft zu widersprechen scheint. Gerd Gigerenzer, Professor für Psychologie und Direktor am Berliner Max-Planck-Institut für Bildungsforschung, erkundet anhand zahlreicher Beispiele, woher unsere Bauchgefühle oder Intuitionen kommen und welcher spezifischen Logik unsere unbewusste Intelligenz folgt. • Das Geheimnis des gefilterten Wissens – Ausgezeichnet als „Wissenschaftsbuch des Jahres 2007“. • Der Bestseller von Gerd Gigerenzer, einem der profiliertesten deutschen Psychologen der Gegenwart.
Selbstliebe statt Perfektionismus In einer Welt, in der die Furcht zu versagen zur zweiten Natur geworden ist, erscheint Verletzlichkeit als gefährlich. Doch das Gegenteil ist der Fall: Die renommierte Psychologin Brené Brown zeigt, dass Verletzlichkeit der Ort ist, wo Liebe, Zugehörigkeit, Freude und Kreativität entstehen. Unter ihrer behutsamen Anleitung erforschen wir unsere Ängste und entwickeln eine machtvolle neue Vision, die uns ermutigt, Großes zu wagen.
Die Hauptaufgabe eines Verkehrspiloten besteht darin, sein Flugzeug sicher von A nach B zu bringen. Dabei ist das Wissen um eine optimale Unfallprävention noch immer verbesserungsfähig. In dem Buch wird dargelegt, wann und unter welchen Umständen Unfälle passieren und wie sie sich vermeiden lassen. Demnach dient insbesondere das Crew Ressource Management (CRM) der Unfallprävention. Die Autoren, fast ausnahmslos Verkehrspiloten, definieren die Prinzipien des CRM und zeigen anschließend auf, wie dessen Inhalte in die Praxis übertragen werden können.
Operating theatres are very private workplaces. There have been few research investigations into how highly trained doctors and nurses work together to achieve safe and efficient anaesthesia and surgery. While there have been major advances in surgical and anaesthetic procedures, there are still significant risks for patients during operations and adverse events are not unknown. Due to rising concern about patient safety, surgeons and anaesthetists have looked for ways of minimising adverse events. Behavioural scientists have been encouraged by clinicians to bring research techniques used in other industries into the operating theatre in order to study the behaviour of surgeons, nurses and anaesthetists. Safer Surgery presents one of the first collections of studies designed to understand the factors influencing safe and efficient surgical, anaesthetic and nursing practice. The book is written by psychologists, surgeons and anaesthetists, whose contributions combine to offer readers the latest research techniques and findings from some of the leading investigators in this field. It is designed for practitioners and researchers interested in understanding the behaviour of operating theatre team members, with a view to enhancing both training and practice. The material is also suitable for those studying behaviour in other areas of healthcare or in high-risk work settings. The aims of the book are to: a) present the latest research on the behaviour of operating theatre teams b) describe the techniques being used by psychologists and clinicians to study surgeons, anaesthetists and theatre nurses' task performance c) outline the safety implications of the research to date.

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