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Nominated for the Business Book Awards 'Embracing Change' category ----- If you can't trust those in charge, who can you trust? From government to business, banks to media, trust in institutions is at an all-time low. Widespread corruption, elitism and economic disparity have led to a worldwide upsurge of anti-establishment movements. But this isn't the age of distrust - far from it. In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history. A new world order is emerging: we have lost faith in brands, leaders and systems, but millions of people every day rent their home to total strangers on AirBnB, exchange cryptocurrency online, or get in the car of an unknown Uber driver. This is the age of distributed trust; a paradigm shift driven by new technologies that are rewriting the rules of an all-too-human relationship. If we are to benefit from this radical transformation, it is vital that we understand the new mechanics of how trust is built, managed, lost and repaired. In Who Can You Trust?, Botsman provides a detailed map of this uncharted landscape - and explores what's next for humanity.
Trust has been the subject of empirical and theoretical inquiry in a range of disciplines, including sociology, economics, psychology, philosophy, public policy and political theory. The book approaches trust from a multi-disciplinary scope of inquiry. It explains why most existing definitions and theories of trust are inadequate. The book examines how trust evolved from a quality of personal relationships into a critical factor in political institutions and representation, and to an abstract and impersonal factor that applies now to complex systems, including monetary systems. It makes a distinctive contribution by recasting trust conceptually in dialectical and pragmatic terms, and reapplying the concept to our understanding of critical issues in politics and political economy.
يتناول صاحب السمو الشيخ محمد بن راشد آل مكتوم نائب رئيس الدولة رئيس مجلس الوزراء حاكم دبي في كتابه الجديد مفهومين يوليهما سموه اهتماماً شخصياً، هما: السعادة والإيجابية. ويستعرض سموه العلاقة بين هذين المفهومين وأثرهما على الإنجاز والإنتاجية والإبداع. يجمع هذا الكتاب الذي خطّه صاحب السمو بيديه، بين القصص الشخصية والرؤية العالمية، للتأكيد على الدور المحوري الذي تلعبه السعادة والإيجابية في صياغة الاستراتيجيات القيادية وتعزيز العلاقات بين أعضاء الفريق
The Power of Evidence to Create Design Excellence This practical, accessible book—for design professionals and students alike—is about design excellence and how to achieve it. The authors propose an evidence-based design approach that builds on design ingenuity with the use of research in ways that enhance opportunities to innovate. They show the power of research data to both reveal new design opportunities and convince stakeholders of the value of extraordinary work. A guide for all designers who want to earn their place as their clients' trusted advisor and who aspire to create places of beauty and purpose, the book demonstrates: An approach to applying evidence to design that neither turns designers into scientists nor requires large-firm resources The wide range of types of evidence that can be applicable to design and where to look for it Direct, practical application of the evidence-based design approaches in use today Provides tools to distinguish strong evidence that can improve design decisions from misleading assertions resulting from weak research Benefits of evidence-based design, including improved human and building performance Two featured case studies illustrate the theory and practice of evidence-based design. The work of the authors' 2005–2007 AIA College of Fellows Benjamin Latrobe Research Fellowship provided an empirical foundation for this book, and addresses the use of rigorous research methods to understand relationships between design choices and health outcomes. The California Academy of Sciences, designed by Renzo Piano Building Workshop, Chong Partners Architecture, and Arup, provides transparent evidence that enhances building technology performance in the context of a powerful design expression. In-depth interviews and case studies are clustered around three research categories: modeling, simulation, and data mining; social and behavioral science and the physical and natural sciences; and including cutting-edge use of neuroscience to understand human response to physical environments. The twenty-two featured thought leaders include: William Mitchell, MIT Media Lab; Fred Gage, Salk Institute; Phil Bernstein, Autodesk; Sheila Kennedy, Kennedy & Violich; James Timberlake, KieranTimberlake; William and Chris Sharples, SHoP Architects; Vivian Loftness, Carnegie Mellon University; John Zeisel, Hearthstone; Paco Underhill, Envirosell; Susan Ubbelohde and George Loisos, Loisos+Ubbelohde Architecture-Energy; Chris Luebkeman, Arup; Martin Fischer, Stanford University CIFE; and Kevin Powell, GSA.
The last two decades have seen the rise and rise of the service economy, where image - and customer perceptions - are crucially important in building a successful business. Rarely do we buy a hard, tangible object called a 'product'. Financial services sell peace of mind; car manufacturers sell a self-image and an aspirational lifestyle; computer and software companies offer 'solutions' - even food is fashion. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.
From southern Cook County to the Mississippi River, the Lincoln Highway meanders through many of Chicago's suburbs before heading west through Illinois's fertile farmland. America's first transcontinental highway once stretched nearly 3,400 miles from New York City to San Francisco. The story of the highway's role in shaping the contemporary American highway system is one that examines the interaction of technology and human spirit. Conceived by entrepreneur Carl G. Fischer in 1912 and endorsed by businessman Henry B. Joy, the idea of creating an automobile-friendly roadway spanning America would soon change the nature of travel in the 20th century. Lincoln Highway in Illinois defines and describes the role of the highway as it zigzags its way across the "Land of Lincoln" and highlights the cities, towns, and rural communities along its route.

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