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Working with Problem Faculty When asked to name their number one concern and problem, department leaders overwhelmingly said that it was dealing with difficult people. Now R. Kent Crookston draws on the wisdom of seasoned department chairs, the academic literature, and his own experience as a department head and dean to shed new light on this perennial problem. Working with Problem Faculty outlines a practical six-step process that aims at improving an entire department and charts a clear course for dealing with problem faculty by Clarifying values and expectations Following policy Building trust with colleagues Evaluating yourself and your perceptions Listening Taking appropriate action By following these six steps, department chairs are able to challenge problem faculty with consideration, confidence, and effectiveness. "Anyone seeking practical help in dealing with difficult people will appreciate this book. Using relevant examples, Crookston describes a six-step process for managing people who might appear to be unmanageable." —Mary Lou Higgerson, vice president for academic affairs emeritus, Baldwin Wallace University "Crookston has done his homework. After careful research and decades of personal experience Dr. Crookston shares a practical, insightful, and crucial handbook for addressing the most formidable challenge all leaders face. And best of all, he doesn't just advise on how to act when things go wrong, he gives proactive guidance to ensure that things go right." —Joseph Grenny, New York Times bestselling coauthor of Change Anything and Crucial Conversations: Tools for Talking When Stakes are High
Dealing with Dysfunction provides a real-life view of a college department gone awry. Acknowledging the professionalism of the majority of college professors in higher education, this book looks at the options a chair and dean have available to them when dealing with a cadre of professors in a department that unable to work together.
This important book addresses the prevalence of faculty incivility, camouflaged aggression, and the rise of an academic bully culture in higher education. The authors show how to recognize a bully culture that may form as a result of institutional norms, organizational structure, academic culture, and systemic changes. Filled with real-life examples, the book offers research-based suggestions for dealing with this disruptive and negative behavior in the academic workplace.
Praise for Best Practices in Faculty Evaluation "Jeffrey Buller, a leading and respected voice in higher education, has written a truly practical and highly useful book on the increasingly important topic of faculty evaluation. This highly readable book is a 'must have/must read' book for every dean, chair, and faculty member in all institutions of higher education." —Robert E. Cipriano, author, Facilitating a Collegial Department in Higher Education: Strategies for Success; former chair of Southern Connecticut State University's Recreation and Leisure Studies Department "Buller has done it again. This latest book meets a never-ending need of all colleges and universities. It's the best treatment I've ever found of the critical dynamics of faculty evaluations—the associated history and philosophy, but especially how to get it right when conducting pretenure, tenure, and posttenure reviews. Every P&T committee, every chair, every dean will welcome a copy." —R. Kent Crookston, author, Working with Problem Faculty: A Six-Step Guide for Department Chairs; director of the Academic Administrative Support Program at the Brigham Young University Faculty Center "Finally, a comprehensive volume replete with practical ideas and seasoned advice about how to effectively handle faculty performance evaluations. This author really understands the lack of preparation and confidence that most academic administrators feel when asked to function as both judge and coach. If you need concrete strategies for dealing with all aspects of the evaluation process, this book won't disappoint you. The content and case studies are right on the money."—Christine Licata, author, Post-Tenure Faculty Review and Renewal; senior associate provost, Rochester Institute of Technology
One of the most challenging responsibilities of being a college department chair or dean is to effectively manage the diverse and independent intellectuals that form the typical college faculty. Many administrators not only complain about the amount of time they devote to grappling with problems between faculty and staff members—but many also feel inadequately trained for resolving the problems they with which they are confronted. Managing People helps administrators handle the challenges they face when dealing with everyday personnel management problems. A collection of 13 essays, this book is written by experienced chairs, deans, and vice presidents who offer sensible advice based on personal experience and scholarly research. Each essay tackles a different aspect of people management, explaining the dimensions and subtleties of the issue as well as offering targeted suggestions and resources. Topics include An analysis of how self-understanding is essential to any leader Strategies for working with faculty and staff in a sincere and authentic manner Approaches to positive leadership Tips on achieving consensus among faculty Advice on conducting departmental or college meetings that create cohesion The different types of detractors or difficult individuals, and how best to deal with them An explanation of how to eliminate negative defenses Evaluations as useful for enhancing faculty performance and satisfaction Ways in which to build and maintain faculty morale This book offers readers a practical guide on how to better manage faculty and staff in order to realize shared visions and positively impact their institutions.
Conflict can appear with varying degrees of intensity or hostility, but if ignored or managed ineffectively, it can slow or jeopardize an institution's success. Chairs and deans, who have leadership responsibilities to both administrators and faculty, often find a significant portion of their jobs devoted to conflict management. Their leadership success depends on their ability to effectively manage a variety of conflict-laden situations, and negotiate people’s varying needs and personalities. This book, at its core, is about communication strategies that support effective leadership. First it shows how to establish a foundation for effective leadership communication; next, it discusses developing a fair and effective leadership communication style; and finally, it shows how to employ leadership communication to manage especially difficult people, from prima donnas to pot stirrers. Each chapter contains a series of questions and prompts to guide readers through a hypothetical but realistic situation, and encourages them to cultivate and practice the first-person participant and third-person observer roles. By moving between these two perspectives, readers will gain more insight into their own style of managing conflict and understanding of leadership. This skill also permits academic leadership to have more strategic control over the communication in a particular situation, thus empowering them to feel and to be more in control in every situation.
Higher education leaders, managers, human resource professionals, faculty, and staff increasingly face uncivil, bullying behaviors in academe. This can manifest itself as constant public humiliation by a new department chair, exclusion of a contingent faculty member, undermining of work performance by a supervisor, stalking by a staff member, or taunting. As higher education institutions continue to face budget issues and external pressure, the incidences of bullying are on the rise. This edited volume provides guidance on the nature and impact of bullying, legal and ethical issues, and approaches to assist leaders in facing these challenges in their colleges and universities. Research-based chapters cover the impact of bullying on the workforce, the ways that bullying manifests within different sub-cultures and at different institutions including community colleges, the legal and ethical issues of bullying, and recommendations to address bullying on campus. Exploring bullying policies and innovative programs, this book provides a better understanding of how to rethink current policies and practices to proactively create more civil cultures. Workplace Bullying in Higher Education is a valuable resource for all higher education leaders and professionals on understanding, mediating, and preventing bullying.

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