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What do Amazon's product reviews, eBay's feedback score system, Slashdot's Karma System, and Xbox Live's Achievements have in common? They're all examples of successful reputation systems that enable consumer websites to manage and present user contributions most effectively. This book shows you how to design and develop reputation systems for your own sites or web applications, written by experts who have designed web communities for Yahoo! and other prominent sites. Building Web Reputation Systems helps you ask the hard questions about these underlying mechanisms, and why they're critical for any organization that draws from or depends on user-generated content. It's a must-have for system architects, product managers, community support staff, and UI designers. Scale your reputation system to handle an overwhelming inflow of user contributions Determine the quality of contributions, and learn why some are more useful than others Become familiar with different models that encourage first-class contributions Discover tricks of moderation and how to stamp out the worst contributions quickly and efficiently Engage contributors and reward them in a way that gets them to return Examine a case study based on actual reputation deployments at industry-leading social sites, including Yahoo!, Flickr, and eBay
Readers can learn how a reputation system can enhance their business, and what it takes to design and develop their own system.
The easy way to grasp and use gamification concepts in business Gamification is a modern business strategy that leverages principles from games to influence favorable customer behavior on the web in order to improve customer loyalty, engagement, and retention. Gamification can be used by any department in a company (HR, Sales, Marketing, Engineering, Support, etc.), for any web-based experience (mobile, website, retail, community, etc.). Business Gamification For Dummies explains how you can apply the principles of this strategic concept to your own business model. How gamification evolved from Farmville/Zynga and Facebook and is now something that can be applied to the work environment How to build a successful gamification program How to entice and retain customers using gamification How to drive employee behavior inside your organization Real-world illustrations of gamification at work If you're interested in learning more about this exciting and innovative business strategy, this friendly, down-to-earth guide has you covered.
This book constitutes the refereed proceedings of the 6th IFIP WG 11.11 International Conference, IFIPTM 2012, held in Surat, India, in May 2012. The 12 revised full papers presented together with 8 short papers and the abstracts of 4 keynote talks were carefully reviewed and selected from 51 submissions. Building on the traditions inherited from the iTrust and previous IFIPTM conferences, IFIPTM 2012 is a multi-disciplinary conference focusing on areas such as: trust models, social, economic and behavioural aspects of trust, trust in networks, mobile systems and cloud computation, privacy, reputation systems, and identity management.
Experts discuss the benefits and risks of online reputation systems. In making decisions, we often seek advice. Online, we check Amazon recommendations, eBay vendors' histories, TripAdvisor ratings, and even our elected representatives' voting records. These online reputation systems serve as filters for information overload. In this book, experts discuss the benefits and risks of such online tools. The contributors offer expert perspectives that range from philanthropy and open access to science and law, addressing reputation systems in theory and practice. Properly designed reputation systems, they argue, have the potential to create a “reputation society,” reshaping society for the better by promoting accountability through the mediated judgments of billions of people. Effective design can also steer systems away from the pitfalls of online opinion sharing by motivating truth-telling, protecting personal privacy, and discouraging digital vigilantism. Contributors Madeline Ashby, Jamais Cascio, John Henry Clippinger, Chrysanthos Dellarocas, Cory Doctorow, Randy Farmer, Eric Goldman, Victor Henning, Anthony Hoffmann, Jason Hoyt, Luca Iandoli, Josh Introne, Mark Klein, Mari Kuraishi, Cliff Lampe, Paolo Massa, Hassan Masum, Marc Maxson, Craig Newmark, Michael Nielsen, Lucio Picci, Jan Reichelt, Alex Steffen, Lior Strahilevitz, Mark Tovey, John Whitfield, John Willinsky, Yi-Cheng Zhang, Michael Zimmer
Exploring the new professional scenes in digital and freelance knowledge, this innovative book provides an account of the subjects and cultures that pertain to knowledge work in the aftermath of the creative class frenzy. Including a broad spectrum of empirical projects, The Reputation Economy documents the rise of freelancing and digital professions and argues about the central role held by reputation within this context, offering a comprehensive interpretation of the digital transformation of knowledge work. The book shows how digital technologies are not simply intermediating productive and organizational processes, allowing new ways for supply and demand to meet, but actually enable the diffusion of cultural conceptions of work and value that promise to become the new standard of the industry.
This book contains a selection of the best papers from WEBIST 2009 (the 5th Int- national Conference on Web Information Systems and Technologies), held in Lisbon, Portugal, in 2009, organized by the Institute for Systems and Technologies of Inf- mation, Control and Communication (INSTICC), in collaboration with ACM SIGMIS and co-sponsored by the Workflow Management Coalition (WFMC). The purpose of the WEBIST series of conferences is to bring together researchers, engineers and practitioners interested in the technological advances and business applications of Web-based information systems. The conference has four main tracks, covering different aspects of Web information systems, including Internet Techn- ogy, Web Interfaces and Applications, Society, e-Communities, e-Business and e-Government. WEBIST 2009 received 203 paper submissions from 47 countries on all con- nents. A double-blind review process was enforced, with the help of more than 150 experts from the International Program Committee; each of them specialized in one of the main conference topic areas. After reviewing, 28 papers were selected to be published and presented as full papers and 44 additional papers, describing work-- progress, published and presented as short papers. Furthermore, 35 papers were p- sented as posters. The full-paper acceptance ratio was 13%, and the total oral paper acceptance ratio was 36%. Therefore, we hope that you find the papers included in this book interesting, and we trust they may represent a helpful reference for all those who need to address any of the research areas mentioned above. January 2010 José Cordeiro Joaquim Filipe

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