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Business today is global-and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With Cultural Intelligence, or CQ, you can lead effectively in any context. Featuring fresh research, case studies, and statistics on the ROI of improving your CQ, this new edition of Leading with Cultural Intelligence details a powerful, four-step model for becoming more adept at managing across cultures: Drive-boost your motivation for and confidence in interacting with other cultures Knowledge-understand the relevance of differences in religion, values, norms, and languages Strategy-plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations Action-successfully adapt your behavior to each situation With Leading with Cultural Intelligence as your guide, you'll be able to thrive in any business environment-whether it's across the world or in your own backyard.
You've gotten used to managing a diverse workforce. You deal with vendors across the globe. You see people as people, whether they're Chinese, Indian, Mexican, or American. You know the basic protocols to follow and the taboos to avoid. Still, when you arrive in another country or sit down to negotiate with someone from a different culture, you feel anxious and awkward, and often wind up saying or doing something wrong. You're not alone. Seventy percent of international ventures fail because of cultural differences. Do you need to speak multiple languages and have a Ph.D. in international relations to succeed in these global times? The reassuring reality is that you don't need to master all the norms and nuances of the myriad of cultures you encounter. What you need is CQ. That's short for Cultural Intelligence, a new set of skills and sensitivities that picks up where EQ leaves off. Leading with Cultural Intelligence is a ground-breaking guide to developing the repertoire and perspective to lead across a wide range of cultures--effectively, respectfully, and confidently. A global leadership consultant, David Livermore presents a proven model for success in any unfamiliar cultural context. It's easy to grasp and follow, yet radically different from simplistic approaches that focus on mimicking other cultures' gestures and phrases. Rooted in rigorous research spanning 25 countries, the CQ way of relating to and inspiring people from different national, ethnic, and organizational cultures is an ongoing cycle. You'll learn how to lead cross-culturally--and continually grow in proficiency and comfort--by applying a process with four key components: Drive. What's your motivation for this cross-cultural assignment? How can you increase your confidence level? Knowledge. What specific cultural systems, issues, and values do you need to understand? Strategy. What information do you need to map out a successful cross-cultural plan? What assumptions do you need to check? Action. What communication style and behaviors should you adapt for this intercultural interaction? At every step, you'll find helpful summaries and best practices. You'll also gain valuable insights into common situations, from eating unfamiliar local delicacies to apologizing, through the stories of frequent cross-cultural travelers. With Leading with Cultural Intelligence as your trusted compass, you'll be able to thrive in the global business climate and handle multi-cultural hurdles in your own backyard. By raising your CQ, you'll also contribute to the greater good of equal humanity for all. David Livermore, Ph.D., is Executive Director of the Global Learning Center in Grand Rapids, Michigan. In addition, he is a Senior Research Consultant with the Cultural Intelligence Center in East Lansing, Michigan, and a Visiting Research Fellow at Nanyang Technological University in Singapore. He has done consulting and training with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe. Visit www.davidlivermore.com
"Organizations in the 21st century are in need of culturally intelligent managers and leaders. The pressure to build authentic global networks and to cultivate an appreciation and respect for cultural differences and similarities has driven cultural intelligence to the forefront of diversity and inclusion work. Preparing today's students to be effective leaders in their professional lives requires that they hone their cultural intelligence as it is vital to working inter- and intra-culturally in today’s global economy. This unique ability to identify, recognize, and acknowledge the differences and similarities that exist between and among cultural groups and systems will set their leadership skills apart from the masses. And when applied, cultural intelligence can bridge the gap in cultural misunderstanding by creating awareness, knowledge, and patience of cultural norms and behaviors. The purpose of Leading With Cultural Intelligence is to outline the important ideas of cultural intelligence and the steps that must be considered and then practiced to become a culturally intelligent leader. The most important aspect covered within this book is that cultural intelligence is both a strategy and a tool towards cultural competency and proficiency. This book outlines the importance of understanding culture and its impact on organizations, the strategic value of cultural intelligence, and the significance of integrating and practicing cultural intelligence in everyday business life. When all these aspects are properly integrated and applied in the leadership and management process, organizations are more innovative and adaptable to respond to cultural changes."--Open Textbook Library.
Business today is global--and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With Cultural Intelligence, or CQ, you can lead effectively in any context. Featuring fresh research, case studies, and statistics on the ROI of improving your CQ, this new edition of Leading with Cultural Intelligence details a powerful, four-step model for becoming more adept at managing across cultures: Drive -boost your motivation for and confidence in interacting with other cultures Knowledge -understand the relevance of differences in religion, values, norms, and languages Strategy -plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations Action -successfully adapt your behavior to each situation With Leading with Cultural Intelligence as your guide, you'll be able to thrive in any business environment-whether it's across the world or in your own backyard.
IQ, EQ, and nowàCQ! A proven way to measure cultural intelligence, with strategies for pushing the score higher.The CQ Self-Assessment is not available in this electronic edition of The Cultural Intelligence Difference. You can purchase the assessment at www.CulturalQ.com or access it by purchasing a print edition of this book. Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers: A scientifically validated instrument for measuring their personal CQ score ò Customized strategies for improving interactions with people from diverse cultures ò New findings on the bottom-line benefits of cultural intelligence ò Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skillsùand provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesseùand success.
Revd Osoba Otaigbe has written a comprehensive guide for helping the church more effectively relate and serve across cultural borders. Whether youre welcoming a community of refugees, travelling on a short-term mission experience, befriending an expat family, or simply interacting with an increasingly diverse society, this guide will help you love your neighbour. The book is packed full of insights about cultural intelligence and brings them to life for Christians. The case studies and discussion questions are particularly useful for making the theoretical ideas immensely practical. As both a cultural intelligence researcher and a Christian, it gives me great joy to commend Revd Osoba and his work to you. David Livermore, PhD., author of Leading with Cultural Intelligence and President of Cultural Intelligence Centre USA Building Cultural Intelligence in Church and Ministry is a timely contribution to our understanding of the way varied global and local cultures can be nurtured to offer a rich and meaningful engagement in our lives and in work. It draws on a wide range of scriptural and practical examples that makes it an easy to read and understand study guide for various audiences. The guidance on how to develop cross-cultural competence, in particular, makes the book a must-read, one that promises to equip the reader with the much required understanding, appropriate responses, and management of diverse cross-cultural engagements in both missions and ministries. Dr Maureen Ayikoru, Senior Lecturer, Anglia Ruskin University, United Kingdom In our rapidly changing society it is really important that we all develop greater cultural intelligence. If we are to become the vibrant Kingdom community of all nations that the Bible envisages we need much greater understanding and appreciation of those who are different from ourselves. This book, and the assessment and workshops that go alongside it, will be particularly helpful for leaders, churches and groups who want to grow in this area. Relating the concepts of cultural intelligence to passages of Scripture, it will certainly encourage some great discussion, learning and reflection for discipleship and mission. Revd Lynn Green, General Secretary, Baptist Union of Great Britain Building Cultural Intelligence in Church and Ministry is a worthwhile work with important things to say and to give perceptive and practical guidance Prof David Dunn-Wilson, Honorary Research Fellow, Cliff College, United Kingdom Building Cultural Intelligence in Church and Ministry book has done a marvelous job of integrating scriptural basis and reference points in the exploration of the cultural intelligence factors as they relate to ministry and mission. This being interspersed with practical and real world scenarios and examples is very helpful. The reflection/study guide questions are also well written and will provide for deeper learning, discussion and application. There is a considerable amount of information and detail to work through and I would suggest that people work through the book at a steady pace so that they can fully digest that immense learning and insights that this book will give. Adrian Kistan, Principal Consultant, Intercultural Solutions, Australia More than ever, cultural intelligence is a much-needed competence to grow, develop and nurture. Current fears and conflicts on the global and in local contexts, and not the least in churches, underscore this. Through this timely volume, Osoba O. Otaigbe brings his expertise as a cultural intelligence researcher, and years of experience working in cross-cultural and diverse contexts to offer an invaluable resource for churches. Building Cultural Intelligence in Church and Ministry draws on a variety of scholarly sources, biblical texts, and practical examples to provide readers with helpful insights and questions for reflection on developing cultural awareness, intelligence and competence. A welcome resource for ministerial/missional formation and both denominational and local church leadership! Michael N. Jagessar (Revd Dr) Global and Intercultural Ministries, United Reformed Church (UK)

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