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The revised and updated tenth anniversary edition of the classic, beloved business fable that has changed millions of lives in organizations around the world. Our Iceberg Is Melting is a simple story about doing well under the stress and uncertainty of rapid change. Based on the award-winning work of Harvard Business School’s John Kotter, it can help you and your colleagues thrive during tough times. On an iceberg near the coast of Antarctica, group of beautiful emperor pen­guins live as they have for many years. Then one curious bird discovers a potentially devastating problem threatening their home—and almost no one listens to him. The characters in the story—Fred, Alice, Louis, Buddy, the Professor, and NoNo—are like people you probably recognize in your own organization, including yourself. Their tale is one of resistance to change and heroic action, seemingly intractable obstacles and clever tactics for dealing with those obstacles. The penguins offer an inspiring model as we all struggle to adapt to new circumstances. Our Iceberg Is Melting is based on John Kotter's pioneer­ing research into the eight steps that can produce needed change in any sort of group. After finishing the story, you'll have a powerful framework for influencing your own team, no matter how big or small. This tenth anniversary edition preserves the text of the timeless story, together with new illustrations, a revised afterword, and a Q&A with the authors about the responses they've gotten over the past decade. Prepare to be both enlightened and delighted, whether you're already a fan of this classic fable or are discovering it for the first time.
Is Lean a fit for your healthcare organization? Various methodologies can be used to help organizations achieve their objectives depending on their criteria: lowest risk of failure, fast to resolution, or lowest cost for deployment. But what every organization should consider is which methodology will have the greatest impact. Lean, a systematic approach to understanding and optimizing processes, may be the fit for your organization. Learn more in this new IBM® RedpaperTM publication, A Guide to Lean Healthcare Workflows, by Jerry Green and Amy Valentini of Phytel (An IBM Company). The paper delves into the five steps of Lean: Define value from the patient's perspective Map the value stream, and identify issues and constraints Remove waste, and make the value flow without interruption Implement the solution, and allow patients to pull value Maintain the gain, and pursue perfection It describes each step in-depth and includes techniques, example worksheets, and materials that can be used during the overall analysis and implementation process. And it provides insights that are derived from the real-world experience of the authors. This paper is intended to serve as a guide for readers during a process-improvement project and is not necessarily intended to be read end-to-end in one sitting. It is written primarily for clinical practitioners to use as a step-by-step guide to lean out clinical workflows without having to rely on complex statistical hypothesis-testing tools. This guide can also be used by clinical or nonclinical practitioners in non-patient-centered workflows. The steps are based on a universal Lean language that uses industry-standard terms and techniques and, therefore, can be applied to almost any process.
A radical approach to getting IT projects done faster andcheaper than anyone thinks possible Software in 30 Days summarizes the Agile and Scrumsoftware development method, which allows creation of game-changingsoftware, in just 30 days. Projects that use it are three timesmore successful than those that don't. Software in 30 Daysis for the business manager, the entrepreneur, the productdevelopment manager, or IT manager who wants to develop softwarebetter and faster than they now believe possible. Learn how thisunorthodox process works, how to get started, and how to succeed.Control risk, manage projects, and have your people succeed withsimple but profound shifts in the thinking. The authors explain powerful concepts such as the art of thepossible, bottom-up intelligence, and why it's good to failearly—all with no risk greater than thirty days. The productivity gain vs traditional "waterfall" methods hasbeen over 100% on many projects Author Ken Schwaber is a co-founder of the Agile softwaremovement, and co-creator, with Jeff Sutherland, of the "Scrum"technique for building software in 30 days Coauthor Jeff Sutherland was cosigner of the Agile Manifesto,which marked the start of the Agile movement Software in 30 Days is a must-read for all managers andbusiness owners who use software in their organizations or in theirproducts and want to stop the cycle of slow, expensive softwaredevelopment. Programmers will want to buy copies for their managersand their customers so they will know how to collaborate to get thebest work possible.
Spanish (Castilian) language edition of "Continual service improvement" (2007, ISBN 9780113310494). On cover & title page: ITIL
This pocket guide is the one book to read for everyone who wants to learn about Scrum.The book covers all roles, rules and the main principles underpinning Scrum, and is based on the Scrum Guide Edition 2013. A broader context to this fundamental description of Scrum is given by describing the past and the future of Scrum.The author, Gunther Verheyen, has created a concise, yet complete and passionate reference about Scrum. The book demonstrates his core view that Scrum is about a journey, a journey of discovery and fun. He designed the book to be a helpful guide on that journey.Ken Schwaber, Scrum co-creator says that this book currently is the best available description of Scrum around. The book combines some rare characteristics:• It describes Scrum in its entirety, yet places it in a broader context (of past and future).• The author focuses on the subject, Scrum, in a way that it truly supports the reader. The book has a language and style in line with the philosophy of Scrum.• The book shows the playfulness of Scrum.David Starr and Ralph Jocham, Professional Scrum trainers and early agile adopters, say that this is the ultimate book to be advised as follow-up book to the students they teach Scrum to and to teams and managers of organizations that they coach Scrum to.

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