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Peer Power "Peer Power is my pocket coach. Useful, insightful, and immediately applicable, the book is a life saver in building business relationships and resolving conflicts." —Pamela J. Schmidt, executive director, ISA – The Association of Learning Providers "Peer Power is a great resource, full of practical suggestions for employees, managers and leaders. Cynthia Clay and Ray Olitt have gone beyond giving us the usual platitudes for dealing with difficult co-workers. Through a series of case studies, they outline specific steps one can take to improve relationships across the board in a company or organization. I highly recommend Peer Power." —Fred Allemann, national learning manager, United States Tennis Association "If you are looking for a practical and engaging book to help you transform your interpersonal relationships, read Peer Power. You will find the key principles and strategies eye opening, simple and powerful. The case studies will help you better understand the dynamics of interpersonal relationships. The cheat sheets and worksheets throughout the book will help you diagnose and devise your own solutions to refine and build your interpersonal relationships at home or at work." —Ghenno Senbetta, learning team leader, US Pipelines and Logistics, BP America, Inc. "This book offers tools for improving interpersonal relationships, with the improvement always starting 'at home.' The content is presented for quick comprehension. Cynthia and Ray have gone to extraordinary lengths to deepen the readers' understanding of each concept and strategy with real life examples, along with questionnaires at the end of each case chapter." —Nancy Scholl, CFO, Wright Hotels, Inc.
Praise for Developing Talentfor Organizational Results "Elaine Biech brings together some of the 'royalty' of Americancorporations and asks them to share their wisdom in increasingorganizational effectiveness. In 46 information-filled chapters,these 'learning providers' don't just sit on their conceptualthrones; they offer practical advice for achieving company goalsand the tools to make it happen."—Marshall Goldsmith,million-selling author of the New York Times bestsellers, MOJO andWhat Got You Here Won't Get You There "Recruiting, developing, inspiring, engaging, and retaining yourtalent are critical to the growth and success of all organizations.Developing Talent for Organizational Results is a rich resourcethat can help you cultivate your most precious resource."—TonyBingham, CEO & President ASTD and Co-author of The New SocialLearning "Hiring and developing talent is the area that I am mostpassionate about. . . . Developing Talent for OrganizationalResults covers all the important topics, uses multiple experts, andsupports learning with ready-to-use tools to develop talent in yourcompany. It is like having a million-dollar consultant sitting onyour book shelf!"—Mindy Meads, former CO-CEO Aéropostaleand former CEO/ President Lands' End The best companies win with highly talented, highly committedemployees—hiring and developing the best talent is essential.In Developing Talent for Organizational Results, Elaine Biechbrings together the work of many of the most renowned learningproviders in the world—all of them members of ISA: TheAssociation of Learning Providers. Filled with a treasure-trove of consulting advice from The KenBlanchard Companies, DDI, Forum, Herrmann International, Bev Kaye,Jack Zenger, and others, this book delivers the answers you want toimprove leadership, management, and communication skills; addresstraining, learning, and engagement issues; and shape the cultureand care for your customers to achieve desired results.
The intended goal of my study was to provide insight and generate theories about how the physical, social, and emotional effects of carpal tunnel syndrome, affected an employees ability to complete their employer-sponsored Return to Work program when they have Carpal Tunnel Syndrome. In order to do this, I utilized a constructivist grounded theory methodology that used Strauss and Corbins microanalysis techniques during the semi structured interviews and observations in order to focus my attention on how the participants acted and reacted during the interviews. Participants actions and reactions were used to generate open ended interview questions. My study took place over a three-month time frame and consisted of consisted of 12 people (five men and seven women) from three separate companies in the United States of America. During this timeframe, participants answered semistructured and open-ended interview questions about their experience with CTS in the workplace, how they dealt with having CTS in the workplace, how they were treated in and out of the RTW program by their employer and co-workers, and why they felt their disease had a direct impact on how they were treated by their employer and co-workers. Through the participants thoughts, feelings, emotions, and fears, individual stories emerged, which provided insight into the social existence and nonacceptance Carpal Tunnel Syndrome has in the workplace. Through the use of the employees with Carpal Tunnel Syndrome words and experiences, specifics about the physical, psychological, psychosomatic, and sociological experiences helped in the construction of preliminary theories that showed how the cause and effect reactions were the motivating factors of why employees with Carpal Tunnel Syndrome did or did not complete their employers Return to Work programs.
Understanding Girls' Problem Behavior presents an overview of recent studies by leading researchers into key aspects of the development of problem behavior in girls. Integrates interdisciplinary research into girls’ problem behaviors (e.g. aggression, antisocial behavior, rule breaking) Unique in seeking to understand girls’ problem behaviors in their own right Follows the maturing girl from adolescence to adulthood, concluding at the point where she herself becomes a parent and forms new relationships Gives attention to the critical contexts of problem behavior development—society and neighborhood, as well as family and peer contexts
Based on the author's extensive work on peer mediation, the book provides a thorough account of theory and practice relating to an approach that can enable young people to resolve their own disputes – and those of their peers.
It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

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